This year’s Federal Report Card yielded surprising results for several agencies. The Center looked at a Frequently Asked Questions (FAQ) page and a data infographic, assigning a separate grade for each. The FAQ pages earned each agency its Writing and Information Design grade. Last year we graded a sampling of forms and instructions from each agency.
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Documents graded This year, we made Frequently Asked Questions (FAQ) pages and data infographics the focus of the review. CPoint Consulting oversaw the analysis and prepared the results. We asked each department to submit one FAQ page and one infographic. Dr. Chip Crane, the Center’s lead for the Federal Report Card, held a webinar with […]
In 2015, we evaluated how effectively the U.S. federal government complied with the Plain Writing Act of 2010. We graded the web content of federal departments on two distinct criteria: Compliance Writing and Information Design Submissions Twenty-three federal departments submitted documents and webpages for review. We asked each department’s plain language representative to: Report information […]
Social Security gets an A+, State gets a C- on Federal Plain Language Report Card Center for Plain Language issues grades to government agencies WASHINGTON, DC, November 17, 2015— The Center for Plain Language issued its annual Federal Plain Language Report Card today grading government agencies on how well they communicate with the nation’s taxpayers. […]
Table of Contents Consumer Financial Protection Bureau Department of Agriculture Department of Commerce Department of Defense Department of Education Department of Energy Department of Health and Human Services (HHS) Department of Homeland Security Department of Housing and Urban Development (HUD) Department of the Interior Department of Justice Department of Labor Department of State Department of […]
What did we review? This year, we made public forms and instructions the focus of the assessment. The Center worked with CPoint Consulting to conduct the Report Card analysis and prepare the results. We asked each department to submit one (or two, as desired) forms and instructions carrying a high number of annual public burden […]