First Edition!

Learn from Successes and Challenges

Find out how 5 organizations launched clear communications programs.

Available free to all Center for Plain Language members.

Who is this book for? So glad you asked. If you work in any of these disciplines, you just might find kindred spirits in these pages:

  • Analytics
  • Communications
  • Customer experience
  • Branding
  • Design
  • Information technology
  • Marketing
  • Search Engine Optimization
  • Usability
  • Web accessibility
  • Writing

Call it what you will. Clear communication. Plain Language. Customer experience. We’re all working to connect with our audiences. With clear language, good design, a smooth customer experience.

The eBook is packed with tips and tricks for how to get people onboard where you work.

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