Grand ClearMark Winners Category Winners and Finalists Category: Original Documents Original Documents – Long Winner: Aptive Resources – Mended Hearts HeartGuide Finalists AARP Livable Communities – Imagining Livability Design Guide Anthem, Inc. – Anthem Weight Management Playbook Blue Cross and Blue Shield of North Carolina – Welcome Aboard Booklet for New BCBSNC Members Healthwise – 5 Steps for Writing in Plain Language Highmark […]
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Grand ClearMark Winners Category Winners and Finalists Category: Original Documents Private Companies Winner: Health Care Service Corporation – Health Insurance Buyer’s Guide Finalists Beacon Health Options – Gender Dysphoria Content on Achieve Solutions UnitedHealthcare Medicare & Retirement – UnitedHealthcare 2015 Medicare Advantage Enrollment Guide Anthem, Inc. – Amerigroup GA Families 360 Member Newsletter IQ Solutions […]
The Center for Plain Language had this to say about the legal fine print that overran one advertisement for an investment product: “Once again a financial institution that expects me to trust them with my money makes it impossible for me to know what they are going to do with my money.”
The Center had singled out a Charles Schwab & Co. ad for a Wondermark “award” for unintelligible writing.
People from all income and education levels are intimidated by poorly designed and ill-conceived forms and notices. In many other projects that we’ve undertaken over the years — from simplifying bankruptcy forms to tax forms, school enrollment forms, credit card statements, insurance applications, and program-related forms — the findings are consistent. The organizations may be different, but the problems remain the same.
In 2016, the Partnership for Public Service requested that we analyze how six federal agencies use plain language to improve customer service. We reviewed the following six agencies as part of a Partnership for Public Service pilot program: Department of Health and Human Services – Centers for Medicare and Medicaid Services Department of Education – […]
This form is the best way to get in touch with the Center. We typically respond to most requests within two business days. Our postal address:21 East Main StreetRichmond, VA 23219 Media Contact:Diane Chojnowskipress@centerforplainlanguage.org Questions about the ClearMark Awardsemail@example.com