In Asia, Boxall says, US-style legal documents can mar good business relationships before they start.
Potential clients and partners interpret the arrival of many, many pages of dense legalese as a sign of lack of trust.
She tells about putting a car lease into plain English for a finance company.
At first, the company was alarmed: potential clients were reading before signing — and asking questions.
But eventually the company had fewer customer disputes.
Because customers did read before they signed, they complained less often later; or,
if they read them later, they saw clearly-stated positions they couldn’t dispute.