It continues to shock me that in the year 2014 I still hear people say, “Oh, you want to dumb down my writing” when the subject of plain language comes up.
My reaction is…
The US Government recently invited designers and developers to redesign the patient health record. The goal of the Health Design Challenge was to improve the presentation and usability of the record currently used by the Department of Veterans Affairs (VA) and other groups. Over 230 entries were submitted. The winning entries used dynamic content, informative […]
Our colleague, Cynthia Baur, plain language lead at the Centers for Disease Control and Prevention just posted some new tools you might find useful. They can help large, complex organizations like government agencies make plain language everyday practice. We all know how easy it is for broadcast emails, memos and other notices to get lost […]
If you think America is shifting to a culture of transparency, unfortunately, you’re wrong: consumers are drowning in more fine print and byzantine disclosure language than ever before. Bank contracts and product manuals commonly bloat to hundreds of pages, in type as small as 1/6 of an inch. Who reads this stuff? Almost nobody. And as this news clip from […]