We help government agencies and businesses
write clear and understandable communication.
2024 Federal Plain Language Report Card
Plain Language Tools
What is Plain Language?
Communication with clear wording, structure, and design for the intended audience to easily:
- find what they need
- understand what they find
- use that information
From our blog
Plain Language: Connecting Us Through Good and Bad Times
A year ago, my fellow employees and I officially launched the Town of Chapel Hill’s Plain Language program with an online center of excellence, a style guide, and an ambitious plan to train as many of our staff as possible in plain language basics.
Clear Language, Fair Justice: Simplifying Debt Processes in Minnesota
At the urging of Ian Lewenstein, a Center for Plain Language Board Member, the Center helped support a medical-debt bill in the Minnesota Legislature. The bill—passed in May—addressed the harmful impact of medical debt on people’s lives.
What is readability and why should content editors care about it?
For an organization, going digital with its communication often reduces cost. Self-service, chatbots, and FAQ sections are increasingly popular to reduce face-to-face or phone interactions.