Now that the frenetics of launching the annual ClearMark Awards are over, the Center for Plain Language had a chance to chat with two leaders from a great social media advisor/aide: Circuit Media, based in Denver, CO.
The plain language world is filled with passionate people who believe strongly in the power and importance of clarity. We spend our days fighting jargon and legalese like the true foes they are. We help our clients share clear, empathetic messages that reflect their audience’s true needs.
But, for many of us, looking more closely at our own communications may uncover an unfortunate secret: The cobbler’s children have no shoes.
Blog image ReadabilityAll of our organizations are shifting toward digital communication. They’re reducing face-to-face contact, calls and printed material.
Why? An obvious reason is that digital reduces cost. For some government services, the average cost of a digital transaction is 5 percent of the cost of a telephone transaction, 3 percent of the cost of a postal transaction, and 2 percent of the cost of a face-to-face transaction.
I admit it. I’m a Twitter junkie.
That little blue bird links me to world news, business trends, entertainment, and my political and social interests. The key value of Twitter is its limited character count. It forces writers to be direct.
You’d think that people would know better by now than to use “Click here” for links. It’s not like they haven’t been told.
But I still see it on all the sites, all the time–commercial, entertainment, news, and–even considering Section 508–government sites of all kinds, federal, state, and city.
So I’m taking this opportunity to show you why it’s wrong.