What is readability and why should content editors care about it?
For an organization, going digital with its communication often reduces cost. Self-service, chatbots, and FAQ sections are increasingly popular to reduce face-to-face or phone interactions.
Research review finds most readability formulas outdated and overrated
Does your organization rely on readability formulas? A research review by Dr. Karen A. Schriver—“Plain Language in the United States Gains Momentum: 1940–2015”—takes a hard look at readability formulas. Schriver finds that readability formulas are often unreliable and invalid methods of evaluating text quality.