People from all income and education levels are intimidated by poorly designed and ill-conceived forms and notices. In many other projects that we’ve undertaken over the years — from simplifying bankruptcy forms to tax forms, school enrollment forms, credit card statements, insurance applications, and program-related forms — the findings are consistent. The organizations may be different, but the problems remain the same.
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Homepage real estate …or, Battle of the bulletin board
My office has a break room with the usual appointments: tables, chair, refrigerators, vending machines, microwave, Keurig, electric teakettle. And a bulletin board.
I was pleased to see the bulletin board because there’s always so many interesting things there. Some of us bring back menus from local restaurants, some others post current events, others bring in things like the card for the mobile bike repair shop on 18th Street.