Matthew Salzwedel offers some great tips and persuasive advocacy in his online column,
most recently Simple Legal Writing Isn’t Baby-Talk.
One answer to Matthew’s question, Can Legalese Tank Business Deals?, came from management consultant, Lyn Boxall. Read her full response at the end of
In Asia, Boxall says, US-style legal documents can mar good business relationships before they start.
Potential clients and partners interpret the arrival of many, many pages of dense legalese as a sign of lack of trust.
She tells about putting a car lease into plain English for a finance company.
At first, the company was alarmed: potential clients were reading before signing — and asking questions.
But eventually the company had fewer customer disputes.
Because customers did read before they signed, they complained less often later; or,
if they read them later, they saw clearly-stated positions they couldn’t dispute.