H&R Block’s war on taxpayers

Posted on Nov 25, 2015 in Finance, Listen & Watch
H&R Block’s war on taxpayers

The average taxpayer spends little or no time thinking about what goes on in Washington, especially when what’s going on involves complex discussions about tax code. A more boring topic there isn’t. So why should anyone pay attention?

Because when taxpayers don’t pay attention, something like this happens:

H&R Block’s Push to Make Tax Forms Harder for Low-Income People

Tax preparers stand to benefit from the change the company promoted.

Emotional responses to financial information

Posted on Nov 12, 2014 in Finance

According to the recent Edelman Trust Barometer (2013 Annual Global Study: Financial Services Industry Findings), U.S. trust in financial institutions is at a low of 46%. In other words, 54% of Americans do not trust financial institutions. Much of that mistrust is likely a result of the financial, worldwide crisis of the past seven years. […]

Start-ups try their hand at simplification

Posted on Jan 22, 2013 in Finance, Healthcare, Plain Language Blog Articles

A recent article in the New York Times profiled Josh Reich, a software engineer and founder of Simple, a new online banking start-up. The company has joined the growing ranks of start-ups disrupting business as usual in the banking and health care industries. “Banks make money by keeping customers confused,” Mr. Reich said. In response, […]

Mortgage disclosures in plain language

Posted on Jul 16, 2012 in Finance, Government, Plain Language Blog Articles

For the past year, the Consumer Financial Protection Bureau, working with Kleimann Communications Group, has run extensive usability testing with consumers throughout the U.S. on the proposed new mortgage disclosure form. This form combines the original Truth in Lending disclosure and the Good Faith Estimate into a single three-page disclosure. Because purchasing a home is […]

How Much is Plain Language Worth?

Joe Kimble, professor of law at Thomas M. Cooley Law School, has just finished his long awaited new book, Writing for Dollars, Writing to Please: The Case for Plain Language in Business, Government, and Law. Carolina Academic Press, which also published his earlier book Lifting the Fog of Legalese, is the publisher. The book sets out the elements of […]