“Patient engagement” has become a buzzword in health care, and for good reason. For anyone whose job it is to get patients to act—to take their medicines, to come in for their A1c test, to change their diet, to make a decision—finding ways to engage those patients in their health is a must.
We have all done it. Gone for a medical or dental test or procedure. Not looking forward to it, a bit nervous about it. And then someone on the staff gives you some papers to sign authorizing the procedure. Often they simply say, “Sign here,” and seem puzzled when you take the time to read it.
It continues to shock me that in the year 2014 I still hear people say, “Oh, you want to dumb down my writing” when the subject of plain language comes up.
My reaction is…
The US Government recently invited designers and developers to redesign the patient health record. The goal of the Health Design Challenge was to improve the presentation and usability of the record currently used by the Department of Veterans Affairs (VA) and other groups. Over 230 entries were submitted. The winning entries used dynamic content, informative […]
A recent article in the New York Times profiled Josh Reich, a software engineer and founder of Simple, a new online banking start-up. The company has joined the growing ranks of start-ups disrupting business as usual in the banking and health care industries. “Banks make money by keeping customers confused,” Mr. Reich said. In response, […]
Our colleague, Cynthia Baur, plain language lead at the Centers for Disease Control and Prevention just posted some new tools you might find useful. They can help large, complex organizations like government agencies make plain language everyday practice. We all know how easy it is for broadcast emails, memos and other notices to get lost […]