People from all income and education levels are intimidated by poorly designed and ill-conceived forms and notices. In many other projects that we’ve undertaken over the years — from simplifying bankruptcy forms to tax forms, school enrollment forms, credit card statements, insurance applications, and program-related forms — the findings are consistent. The organizations may be different, but the problems remain the same.
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Partnership for Public Service
In 2016, the Partnership for Public Service requested that we analyze how six federal agencies use plain language to improve customer service. We reviewed the following six agencies as part of a Partnership for Public Service pilot program: Department of Health and Human Services – Centers for Medicare and Medicaid Services Department of Education – […]
Contact Us
General Inquiries:info@centerforplainlanguage.org Invoices and Payments:Email us at info@centerforplainlanguage.org to request the address Media Contact:press@centerforplainlanguage.org Questions about the ClearMark Awards?info@centerforplainlanguage.org Mailing Address:21 East Main StreetRichmond, VA 23219
Volunteer
Volunteers are the backbone of the Center. We couldn’t do the work we do without you. Current skills needed include: Copywriting and editing (creating original short-form and long-form content) Event planning (coordinating in-person and virtual events) Publicity (graphic design, marketing,and media relations) Plain language expertise (judging entries for the ClearMark Awards and Federal Report Card) […]
Membership
Becoming a Center member is a great way to connect with others who are passionate about plain language. You’ll also receive special member pricing on workshops and events, and award nomination fees. We offer the following membership options: Individual Membership Member: $50.00 USD (Subscription period: 1 year. No automatically recurring payments.) Student/Senior Member: $35.00 USD (Subscription […]
Donate to the Center
The Center for Plain Language advocates for the use of plain language. We help organizations such as government agencies, nonprofits, and private companies who want to communicate more effectively. Your donation helps support programs such as the ClearMark Awards and the Federal Plain Language Report Card. Your donation is tax deductible to the extent allowed […]