Homepage real estate …or, Battle of the bulletin board

Posted on Apr 20, 2016 in Guest blog
Homepage real estate …or, Battle of the bulletin board

My office has a break room with the usual appointments: tables, chair, refrigerators, vending machines, microwave, Keurig, electric teakettle. And a bulletin board.

I was pleased to see the bulletin board because there’s always so many interesting things there. Some of us bring back menus from local restaurants, some others post current events, others bring in things like the card for the mobile bike repair shop on 18th Street.

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Getting doctors to use plain language and other ways to improve patient understanding

Posted on Apr 6, 2016 in Guest blog, Health Literacy
Getting doctors to use plain language and other ways to improve patient understanding

Health professionals have the challenging job of translating the jargon they learned in professional school to everyday language that people can understand. The Agency for Healthcare Research and Quality (AHRQ) has help in the form of the AHRQ Health Literacy Universal Precautions Toolkit, Second Edition.

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Donald Trump, plain language and some huuuuuge implications

Posted on Mar 28, 2016 in Literacy, Plain Language Blog Articles
Donald Trump, plain language and some huuuuuge implications

No, my headline isn’t just click-bait. This piece really is about Donald Trump.

People in the plain language community have been watching this presidential candidate closely. Specifically, the way he speaks.

It’s been noted that Trump communicates at a lower reading grade level than other candidates. Trump speaks to voters at about a 4th grade reading level. By comparison, Jeb Bush and Hilary Clinton come in around an 8th grade level. Bernie Sanders is at the High School level.

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Unite with clarity champions at the ClearMark Awards

Posted on Mar 2, 2016 in Center News, Events
Unite with clarity champions at the ClearMark Awards

I’ll never forget my first ClearMark Awards.

My business partner, Deanna, and I had travelled to D.C. to attend the 2012 Clarity Conference and decided to stay for the Awards. As writers and clarity experts, we looked forward to learning more and seeing the best new work coming out of the plain language world. But after attending countless conferences and awards ceremonies, I had modest expectations.

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Study finds plain language makes court forms more user-friendly

Posted on Feb 10, 2016 in Guest blog, Legal
Study finds plain language makes court forms more user-friendly

Jury duty, though sometimes an inconvenient chore, is at the core of the American justice system. Because jury pools draw from all walks of life, they are generally representative of the diverse American public. As such, jury pools are also an excellent testing ground for readability studies.

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