Jury duty, though sometimes an inconvenient chore, is at the core of the American justice system. Because jury pools draw from all walks of life, they are generally representative of the diverse American public. As such, jury pools are also an excellent testing ground for readability studies.Continue reading the article Study finds plain language makes court forms more user-friendly
If you’re reading this post, you already know what plain language is. Simple vocabulary. Short paragraphs. Short sentences. And you know your customers want you to speak in plain language, because it’s the best way you can communicate what your organization does to them.
But do you know that mastering your plain language skills will help your website get more traffic through search engines such as Google?Continue reading the article What Google’s content guidelines mean for plain language content creators
“Patient engagement” has become a buzzword in health care, and for good reason. For anyone whose job it is to get patients to act—to take their medicines, to come in for their A1c test, to change their diet, to make a decision—finding ways to engage those patients in their health is a must.Continue reading the article The Power of “You”: Using the Plain and the Personal to Engage Patients
Start your year off right – with new goals and commitments to make communication clearer. Here’s resolution #5: “Write less, get read more. The stats are clear. People are busy. We all want info as quickly and as clear as possible.”Continue reading the article Top 10 Plain Language Resolutions for 2016
I assume all plain language experts who teach, edit, and review have confronted that exasperated sigh from a colleague: So you don’t like the word I’m using. What do you want me to use instead? This question often comes with an eye roll, grimace, or note of panic because of an approaching deadline.
The U.S. Centers for Disease Control and Prevention (CDC) Office of the Associate Director for Communication published Everyday Words for Public Health Communication in November 2015. It is Version 1 of plain language suggestions – not mandates – to answer that “what instead” question. This blog is the story of how the document came to be.Continue reading the article CDC’s Everyday Words from Idea to Reality