The average taxpayer spends little or no time thinking about what goes on in Washington, especially when what’s going on involves complex discussions about tax code. A more boring topic there isn’t. So why should anyone pay attention?
Because when taxpayers don’t pay attention, something like this happens:
H&R Block’s Push to Make Tax Forms Harder for Low-Income People
Tax preparers stand to benefit from the change the company promoted.Continue reading the article H&R Block’s war on taxpayers
The grades say it is…mostly.
As we do every year, the Center reviewed agencies’ plain language programs and some writing samples for the annual Federal Report Card, released today, November 17. Representative Dave Loebsack announced the results.Continue reading the article Is Government writing growing more plain?
The airlines take a lot of guff for how they work – or don’t work.
We can complain about the boarding process. (Cattle in a chute?) And it’s fair to loathe the legroom. (Airlines could make a bundle selling knee-cap insurance). Being disgruntled at having to pay $7.50 for a bag of nuts and a Coke is surely a reasonable complaint, too.
But guess what? When it comes to good usability, Airlines have been doing one thing right for a loooong time.Continue reading the article World Usability Day
After you’ve taken your costumed little ones out to trick or treat the neighborhood and have put them down to bed, you may want to settle down and relax with a book or surf the web for a while. But the terrors of Halloween are only just beginning – beware the many horrors lurking among those pages!Continue reading the article Who you gonna call – Wordbusters!
On Sept. 17 – 20, 2015, our sister organization, the Plain Language Association International (PLAIN), held its 10th conference, co-hosted by Ireland’s National Adult Literacy Agency. Practitioners from around the world gathered in Dublin at the Dublin Castle to discuss and learn about plain language principles.
Speakers shared their expertise on an array of topics that gave us new insights into writing and designing with clarity.Continue reading the article PLAIN’s International Conference – Were you in Dublin?